Everything you need to know about the iTherapyDocs Platform

Frequently Asked Questions (FAQs)

We know navigating a new platform can raise many questions, and we're here to ensure you have all the answers you need. Whether you’re just starting out with iTherapyDocs or looking to dive deeper into our features we to assist so you can get back to providing exceptional care to the individuals you serve.

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General Questions

  • Description text goesiTherapyDocs is an electronic agency management solution for agencies that serve Individuals with Developmental Disabilities.  However, it is also used by agencies that provide a wide range of services, such as early intervention, therapies, and foster care, to mention a few. Learn more about iTherapyDocs features.

    • iTherapyDocs stands out from other I/DD platforms due to its customizable nature. This allows it to be tailored to different agencies' specific needs and workflows. iTherapyDocs applies lean processes to the service delivery workflow, enhancing efficiency and resource management. With a comprehensive feature set that includes HIPAA-compliant documentation, automated scheduling, configurable billing, eMAR, payroll integration, and EVV, iTherapyDocs provides an all-in-one solution. 

    • The platform is designed to ensure compliance with state and federal regulations, reducing audit risk and preparation time by more than 80%. Its user-centered design makes it easy for DSPs and administrative staff to navigate, reducing training time and improving adoption rates. Rapid deployment (4-12 weeks) and quick training for DSPs (30 minutes) further enhance its appeal. Additionally, iTherapyDocs offers person-centered data for better decision-making, robust support, and help guides, ensuring a seamless user experience.

  • iTherapyDocs has countless features to streamline organizational management and billing, reduce audit risk, and more. Just to name a few:

    • Simplified Completion of Daily Service Notes: Efficiently complete and manage daily notes with guided questionnaires like Google Forms.

    • eMAR (Electronic Medication Administration Record): Accurate and secure medication administration tracking.

    • User-Friendly Interface: Easy navigation for both DSPs and clients.

    • Secure Documentation: HIPAA-compliant storage and access to all your documents.

    • Automated Scheduling: Simplified appointment setting and reminders.

    • Configurable Rule-Based Billing System: Complete billing in minutes with a customizable, rule-based system.

    • Scheduling Functions: Comprehensive tools for managing appointments and schedules.

    • Payroll Integration: Create and export payroll hours to your payroll company seamlessly.

    • Electronic Visit Verification (EVV): Ensure compliance and accuracy with EVV features.

    • Secure Email & SMS Messaging System: HIPAA-compliant email, messaging, and SMS messaging allow for secure internal and external communication with a 60MB file attachment capacity.

  • iTherapyDocs is a web-based platform. Being web-based offers several advantages for iTherapyDocs, including accessibility from any device with an internet connection and a web browser, eliminating the need for installation and compatibility issues. Users benefit from automatic updates, ensuring they always have the latest features and security enhancements. The scalable and secure platform provides a consistent experience across different operating systems. iTherapyDocs can reduce all storage and agency technology costs associated with computers and upgrades by using our web-based system.

Technology

  • Yes, eMAR is included in the iTherapyDocs platform. eMAR (Electronic Medication Administration Record) is a digital system that enhances accuracy and efficiency in medication management by replacing traditional paper-based records. It ensures precise medication tracking. eMAR helps meet regulatory requirements for documentation and allows authorized users to access medication records from any internet-connected device, improving safety, efficiency, and compliance in healthcare settings.

  • iTherapyDocs allows data to be easily accessible by creating digital notes. You can track information from sleep logs to time out in the community in just a few clicks through note documentation and dynamic reports.

  • Yes, we have EVV. It automatically sends the required information to your EVV aggregator seamlessly. Meeting all the CMS requirements for EVV.

  • Allowing auditors to log into the iTherapyDocs platform through restricted access to what they need to see. This accessibility feature offers several benefits, including streamlined audit processes, reduced preparation time, and the opportunity to complete the audit virtually.

Onboarding with iTherapyDocs

  • Depending on your company size, it takes 4-12 Weeks to start. Your company is assigned a dedicated onboarding specialist who will work with you and your team throughout the process. Due to iTherapyDocs’ easy-to-navigate system, onboarding is quick and simple.

  • Training is organized based on agency roles and responsibilities, ensuring that training for DSPs is completed in just 30 minutes. We also have “Help Me” guides throughout the platform, ensuring that quick questions are answered as users navigate the platform.

Personalization

  • The iTherapyDocs platform can meet customers' needs in all 50 states because it is designed to be fully customizable to meet each state's unique requirements and regulations. This flexibility allows agencies to tailor the platform to their specific needs, following all best practice standards. By leveraging a configurable rule-based system, iTherapyDocs provides organizations with consistent, compliant, and efficient solutions for agencies nationwide.

  • By deploying guided questionnaires, documentation can be tailored to meet the needs of the individuals served, allowing staff to extract the most pertinent data to improve the quality of care.

  • Dashboards are personalized by role to ensure all necessary information is available based on roles and responsibilities. Allowing for secure information and ease of management.

Communication

  • Yes, iTherapyDocs is HIPAA compliant, ensuring that all data is securely encrypted at rest. This provides the highest standards of privacy and security for sensitive client information.

  • Yes, iTherapyDocs is utilized by many healthcare professionals, including early intervention providers, speech-language pathologists, and occupational, physical, and behavior therapists.

  • Yes, administrators can allow staff to share information with approved individuals. This could include parents or guardians or any member of an interdisciplinary team.

Pricing

  • No, there are no hidden fees for additional components with iTherapyDocs. It's that straightforward.

  • iTherapyDocs pricing is determined by the number of individuals receiving services. We provide unlimited staff user access. Our pricing model does not increase for individuals receiving multiple services, ensuring transparent and fair pricing.

  • Switching to iTherapyDocs eliminates the need for multiple platforms/services, such as billing services, time card functions, digital and physical storage, and hard paper costs. We make iTherapyDocs affordable, no matter your size. We value your organization and services so that we can work within a limited budget.

Security & Support

  • iTherapyDocs values data protection for your organization and your clients. Ensuring secure communication, notes, and billing.

    iTherapyDocs adheres to strict data guidelines:

    • 256 Bit Encryption

    • 24/Hr Encrypted Back Ups

    • Data is Encrypted at Rest

    • Password Protected

    • Multi-Factor Authentication

    • SSL Certification

    • ISO/IEC 15288 Utilized Standards

  • We have a dedicated domestic support team with an online ticketing system and Zoom support.

Billing

  • iTherapyDocs eliminates the need for separate billing services. Our system generates your billing file in under five minutes. All you need to do is upload it to your Medicaid Payer or Clearing House.

  • iTherapyDocs significantly reduces audit preparation time by over 80%. Users commonly achieve successful financial audits as billing is directly generated from service notes, ensuring accuracy and compliance.

  • iTherapyDocs enhances billing accuracy through direct creation from documentation. Our customers highly value this feature’s efficiency and reliability in financial transactions.

Have more questions?

We’re committed to your success and are always here to support you. Our team is here to answer any questions. Please email [email protected] or submit your question.