Suppose you provide Supported Living, Independent Living, or Family Living services. In that case, you deal with enormous complexity due to multiple shifts delivering day-to-day living supports, healthcare and medication management, community engagement, and many other coordination points. All need appropriate documentation that meets the billing rules of your state’s Medicaid plan.

Using a paper-based system only, your job coaches review hundreds of service notes to prepare a client’s progress statement and identify strategies that successfully assist an individual in maintaining employment. This time is in addition to the hours spent gathering and reviewing service notes in preparation for billing, resulting in time taken from the individuals your agency serves.

New requirements from CMS make tracking individuals’ time spent participating in community-based activities time-consuming. And, when you are audited, demonstrating compliance with location management presents a huge challenge in gathering documentation to certify engagement in community-based activities.

If you are an agency that employs a mix of contractors and employees, chasing paperwork from therapists can be burdensome and time-consuming. The cycle of reviewing notes, converting services to billable units, and the tedious process of correcting errors on invoices from contractors is never-ending, delays your reimbursements, and constrains your cash flow.

Successful Early Intervention with birth to three individuals requires coordinating many specialties. But your agency may find that the only common methods for coordination are paper and telephone communications. Imagine what you could achieve if all the necessary specialists could operate on a single electronic system.