Getting your organization started can seem like a big task – Our Professional Services Team works with you all the way to manage implementation in a series of clear, manageable steps.
Customer Success manager assigned to your team meets to review the implementation process and organize the project schedule
Our data and configuration templates ensure that you can get a fast start
Your Customer Success manager provides oversight and system testing to ensure you’ve optimized your configuration for how you manage your agency practice
Best of all, these services are available at a truly affordable cost
Your Customer Success manager will organize expert-led training using a variety of web-based and on-site training sessions. If you’re a smaller agency, we’ll train your staff. If you’re a larger agency, we’ll orchestrate all the tools that your training team will need.
Free training hours offered to all customers to aid in mobilizing staff and initial launch
Specialized training for direct care staff, program managers and billers within the system
Ease of use for direct care staff and other first line providers allows you to ensure that all care is coordinated on a single platform - even with a changing workforce – without additional training costs
If you need immediate assistance, our support team and dashboard help menu is always available to answer questions and resolve issues.
Most questions are easily resolved through our Technical Support dashboard
After the initial launch, further support is available online through live chat to ensure that you are getting the most from your system
Our management of the platform ensures the peace of mind that comes with a safe and secure web-based, HIPAA compliant software solution
Best of all your platform is continuously improving, with new features and functionality that you receive without additional cost